Unify online and in-store commerce — without the limits of traditional POS.
Break free from traditional POS systems. commercetools InStore unifies online and in-store experiences on a single, flexible platform built for enterprise scale.
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Unified commerce. One platform. Total control.
commercetools is the only commerce platform designed to unify digital and physical store operations. For retail leaders, commercetools InStore replaces fragmented systems with a single platform that streamlines architecture and delivers real-time visibility across every touchpoint.
From discovery to checkout, returns to refunds — every customer interaction is consistent and connected. Move beyond legacy POS and deliver unified commerce with confidence.
What sets commercetools InStore apart
One backend
Unify store and digital channels and future-proof your commerce without a traditional POS. No system duplication or silos.
Hardware-agnostic
Work with your existing hardware and systems (payment devices, printers, scanners, etc.).
Enterprise scale
A solution that can be scaled across multiple countries, stores, brands and even business models.
Sophisticated use cases across in-store and digital channels
Connect physical and digital
Enable checkout anywhere
Provide real-time inventory visibility
Empower in-store workers
Offer omnichannel fulfillment
Real-world results. In only 7 weeks.
Jaycar, a top Australian retailer, implemented our solution and integrated three key features (ratings, reviews and loyalty) in seven weeks.
We’re embracing a truly unified retail strategy. Rather than doing what we did 10 years ago, which was to try to glue together and integrate disparate systems, we're building things in a composable way and getting the best pieces we need. Now, with commercetools Composable Commerce for B2C and InStore, we launched an in-store commerce engine and added ratings, reviews and loyalty management in just 7 weeks.
CHIEF TECHNOLOGY OFFICER, JAYCAR
Native features for your unified commerce success.
Accept all major payment methods in your stores, including credit cards, debit cards, digital wallets, gift cards, cash, pay-by-account/debtor account and pay-by-link.
Accurately manage and audit your in-store cash through detailed counts, transfers, bank deposits, and more.
Manage your payment ecosystem and physical devices, including locations, workstations, cash drawers, printers, PEDs, scanners and safes.
Accept and process returns and refunds — whether with or without a receipt — for in-store or online purchases, in accordance with your business rules.
Offer customers the freedom to choose printed or emailed receipts based on your store settings. Effortlessly generate gift receipts for hassle-free gifting.
Easily manage your entire organizational setup — currency, location, reporting and user roles — without relying on IT, ensuring smooth and efficient operations.
Unified commerce. AI-ready.
Unifying commerce is just the beginning. With agentic AI, your data becomes a strategic advantage, powering smarter experiences, faster decisions and seamless operations.
