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Powering seamless in-store experiences with a unified POS
Today’s stores have become more than just places to process transactions. They act as fulfillment centers and brand experience hubs. commercetools InStore is the unified POS solution that unifies clienteling, checkout, inventory and fulfillment in one platform.
Connect eCommerce, store operations, inventory and customer data on a single commerce platform. Give associates a complete view of every customer, order and inventory location to deliver seamless shopping experiences across channels.
Move beyond rigid, legacy POS systems. InStore’s flexible, API-first architecture works across devices and integrates with your existing technology ecosystem, giving you the freedom to evolve without costly replacements.
Launch new store formats faster with a unified POS built for enterprise growth. Scale across countries and brands while adapting local experiences, processes and integrations on a single platform.
Power modern retail experiences in your store
From mobile checkout to omnichannel fulfillment, commercetools InStore enables the retail use cases customers expect and store associates rely on every day.
Mobile POS & checkout anywhere
Complete transactions anywhere in the store — from the sales floor to curbside pickup. Reduce queues, improve service and create more flexible shopping experiences.
Clienteling & assisted selling
Equip associates with customer profiles, purchase history and product information to deliver personalized recommendations, stronger customer relationships and higher-value interactions.
Endless aisle & real-time inventory
Give associates visibility into inventory across stores, warehouses and ecommerce channels. Help customers find the products they want, regardless of where inventory is located.
Omnichannel returns & exchanges
Support seamless returns, exchanges and refunds across channels with unified order, payment and customer data, creating a consistent experience wherever customers shop.
Omnichannel fulfillment
Enable buy online, pick up in-store (BOPIS), click-and-collect, ship-from-store and store-to-store fulfillment from a single platform that connects inventory and store operations.
ARK Bokhandel
ARK Bokhandel leveraged advanced promotional tools and seamless checkout.
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Native POS capabilities for modern retail
commercetools InStore is a modern enterprise POS solution that provides the capabilities retailers expect from a POS while connecting store and digital operations on a single platform.
Accept all major payment methods in your stores, including credit cards, debit cards, digital wallets, gift cards, cash, pay-by-account/debtor account and pay-by-link.
Accurately manage and audit your in-store cash through detailed accounts, transfers, bank deposits and more.
Connect and manage payment devices, workstations and store hardware — including scanners, printers, cash drawers and card readers — across every location.
Handle in-store and online returns seamlessly, with or without a receipt, while applying consistent business rules across every channel.
Let customers choose printed or emailed receipts based on your store settings, and easily generate gift receipts when needed.
Easily configure currencies, locations, reporting and user roles without relying on IT, keeping operations efficient and consistent.
Merchants and brands that unified commerce
Proven results from store modernization with commercetools.
The modern POS powering unified data and AI-ready retail
commercetools InStore is more than a modern POS — it creates a unified operational data foundation for retail. By connecting store, customer, inventory and transaction data in real time, it removes silos and enables seamless omnichannel experiences. This connected foundation also prepares retailers for AI-driven use cases such as smarter recommendations, associate assistance and predictive inventory management.
Explore store modernization resources further
Thought leadership and deep dives — all the resources needed for teams evaluating store modernization and POS replacement initiatives.
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Frequently asked questions
A modern POS system goes beyond checkout to connect store operations, customer data, inventory and fulfillment in real time. Unlike legacy systems, it’s cloud-native and flexible, enabling retailers to deliver seamless experiences across in-store and digital channels.
A POS system is essential because it powers the core of store operations — from processing transactions and managing payments to tracking inventory and enabling returns. In modern retail, it also supports omnichannel experiences and gives store associates the tools and data they need to serve customers efficiently.
Yes. commercetools InStore is a modern enterprise POS solution designed to replace legacy systems and support store modernization initiatives. It connects checkout, inventory, customer and fulfillment processes on a unified commerce platform.
commercetools InStore provides a unified operational foundation for modern retail. Key benefits include a shared data layer across store and digital channels, a single platform for all store operations, hardware flexibility that avoids vendor lock-in and enterprise scalability to support global retail growth and complex store environments.
Retailers should look for a POS system that’s flexible, cloud-native and able to unify in-store and digital operations. Key capabilities include real-time data access, omnichannel support, hardware independence, strong integration options and the ability to scale across markets and store formats.
The modern commerce platform for enterprise growth
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